Orders shipped by Maxum Technologies are shipped primarily using UPS and Fed Ex ground services. Other methods of delivery, which may include additional fees, are: DHL, USPS, BAX, and freight forwarding companies. In cases where additional fees apply, customer shall be contacted via email and/or by phone and notified of additional charges. International orders, special delivery, expedited air service, and oversized packages are some examples of these additional fees. All shipping prices reflected on MaxumTechnologies.com are based on ground shipments destined for the contiguous U.S. Shipments or services not listed on MaxumTechnologies.com will be held until written authorization has been granted/confirmed by customer!Once payment has been received and inventory has been confirmed, orders (including orders placed on weekends) will be processed and shipped in 1-2 business days; however, delays may occur from time to time depending on stock availability. Notifications of any delays and/or back order status will be communicated to customer via the email address and/or telephone number provided by customer at the time of purchase. Tracking numbers can be obtained by emailing a request to Tracking@MaxumTechnologies.com.
In the event a delivered package arrives damaged to your location, we suggest you follow the steps listed below. Obvious damage to package(s) must be noted by the customer at the time of receipt and reported immediately to the shipper. Hidden damage must be reported to the carrier immediately. In either case, damages are to be settled between the customer and the carrier. We will assist the customer if and when necessary. (Errors made by Maxum Technologies, i.e. mis-shipment, etc., will be remedied immediately upon being informed). If the following steps are not executed, it is possible your shipment may not be eligible for the shipper’s insurance claim.
- Open package to inspect item and see if damage has occurred.
- If product is damaged, make sure all packaging materials (foam peanuts, paper, cardboard, etc.) are kept along with the original box.
- Contact freight carrier (UPS, Fed Ex, etc.) to initiate the claim process and ensuring the freight carrier has official record of the event.
- Photograph package and the damaged area and email pictures and brief explanation to RGA@MaxumTechnologies.com include: Invoice#, name, delivery address, package tracking #, description of item(s) ordered, detailed list of item(s) missing/damaged and/or email photos and contact Maxum Technologies by phone to apply for an RGA # (Return Goods Authorization). Example: Holes in the box, crushed sections, tire tracks as if it had been run over by truck, foot prints as if driver stood on the carton, cut by a razor blade as if vandalism took place, etc.
- Pending the evaluation/assessment by freight carrier and/or Maxum Technologies, it is possible we may option to issue an RGA# and have item returned for further examination.
- Do not attempt to ship/return package without an RGA#. Unauthorized packages will be denied and returned back to you.
- In the event an RGA# has been issued, it MUST be clearly written on the outside of the package (i.e. “RGA# 1754- - - - .”) Suggestion – write the RGA# large, clear, and in several different areas directly on the box.
- If you prefer not to file a claim directly with the freight carrier, you MUST first receive an RGA# from Maxum Technologies and keep all packaging contents as well as the original shipping box. Then, repackage the damaged box and contents into a “new” shipping box and packaging. Clearly write your RGA# on the outside of the “new” shipping box and ship it back at your own expense which will allow us to file a claim with the freight carrier directly.
- Upon approval of insurance claim, we will replace the item and ship the replacement at no additional expense to you. Process can take 1-6 weeks for approval. To expedite things you can also option to purchase a new item and upon the approval of insurance claim we will reimburse/credit funds ONLY for the damaged merchandise. Note: Shipping fees are NOT covered by insurance!
- In the event the freight carrier does not pay out the claim, we will work with you to come to a mutual agreement.
If a product is ordered and no longer desired, the “new & unused” item can be returned for a 35% restocking fee. Shipping is not refundable in either direction and you are responsible for costs unless determined otherwise. All items wanting to be returned or that are damaged, MUST be reported within 5 business days of receiving the package to be considered. No items will be returnable after 30 days. Qualifying “new” items still require an RGA# before merchandise can be returned.
New item returns:
- Require RGA#.
- Item must be returned in “new sellable” condition. “New sellable” condition consist of merchandise having all contents provided by the manufacturer such as warranty card, installation manual, hardware, decals, etc. in it’s original packaging.
- Items which have been removed from their original packaging indicating attempted installation are NOT considered “new sellable” and does not qualify for return/refund.
- Include a copy of the original invoice.
- Enclose a note/letter with a brief explanation of why item is being returned.
- Do NOT ship the item “freight collect or C.O.D.” or the package will be refused and returned to you.
Since some items are “Drop Shipped” from the manufacturer/master distributor direct, returns and claim protocol may vary.
Payments & Conditions
Payment Methods
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We accept Visa, MasterCard, Discover, Paypal, Check, Money Order, Cash, and Wire Transfers (International Orders). All credit card orders require the billing address of the credit card account to match the billing address provided on the order. Failure to comply with these instructions may result in delays or cancellation of order.
Cancellations & Refusals
To avoid any cancellation fees, all order cancellations must be conducted the same day of order processing. If the request for cancellation is made after the initial order date, a 10% fee may apply on any non-refundable transaction fees accumulated on our end. A 10% fee will be charged on all orders cancelled that have been charged and cleared for shipment to compensate us for the non-refundable credit card processing fees. If the cancellation occurs due to an item not being available at the time of cancellation, the 10% fee will not be applied. Typically, if an item is not in stock we will not process the order until inventory is made available. Once the item(s) becomes available and your credit card is charged, the cancellation fee may apply. In cases where multiple item purchases are made and 1 or more items are back ordered by the manufacturer, we will not charge the credit card until all items become available, unless instructions are provided by customer to proceed with partial shipment and/or reserving items until back ordered product is received to combine and amortize shipping costs. Special order items may require a 50% non-refundable deposit, since specialty items/orders are not normally stocked.
Refusal of Shipment
In the event a package has been refused and it is determined we are not at fault, the issue will be investigated and a 35% restocking fee and/or a reimbursement of the shipping charges may apply. If the refusal is a result of an error on our end, arrangements will be made to correct the error.
